★★★★★
The trip itself with my guides was more than I could have hoped for. Not only were they extremely helpful, put us on fish, and instructed well, but they even took pictures for us, gave us a history of the Tulum Ruins and gave us a little snorkeling adventure with stingrays and sea turtles. This entire part was a 5/5 stars. The disappointing part 1/5 stars was the whole reason I booked through Capt. Experiences. According to the booking through this website the total trip was supposed to be $650. I paid "$97" through the website for a deposit. That came out to $130 on my credit card. When I showed up, I still had to pay the full "$650.00" in order to go on the trip, thinking that deposit was more of a holding fee like a deposit on a rental car. Nope, that was also added to the price, now I'm at $750 for this trip. The QR code that was supplied to me to pay the rest. The gentleman at the desk said he doesn't need that. I explained the deposit situation and he insisted his price was correct. Cool, way to vet the companies Capt. Experiences. Now for the Icing on the cake. When I went to the actual company webpage the same trip costs $550! So, you have guarantied that I will never use this service again and let others know of my experience of being ripped off, from a company that says they find the best which would include not getting ripped off. I get paying more as paying more, you're cost being $650, I was ok with that, even though $100 for your service was a bit steep, but hey, you guaranty the companies are vetted and only the best. That should be worth something. But, Oh wait, I still got ripped off. Never again. Total waste of time and money.
Terrance M. | January 24, 2023
Trip:
Tulum Trophy Hunt
