Privacy Policy

Last Updated: March 6, 2025

At Captain Experiences, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website and use our services. By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information from some users based on their interaction with the website and services:

• Biographical Information: Name, email address, phone number.
• Commercial Information: Purchase history, booking information, travel preferences, and other information related to the services you have used or expressed interest in.
• Internet or Electronic Network Activity Information: IP address, browsing history, search queries, and interactions with our website (e.g., pages viewed, links clicked).
• Visual and Audio Information: Photos and customer service interactions (calls, emails, chats).
• Inferences: Data profiles based on user activities and preferences, used to personalize your experience.
• Business Information: For guides listing with the platform, we will collect and store information necessary to build a profile and trip listings, including business information, trip information, and photos.

2. Use of Personal Information

We use your personal information for the following purposes:

• To provide, personalize, and improve our services.
• To communicate with you, including sending promotional offers and service updates.
• To process bookings, transactions, and payments.
• For targeted advertising, including sharing data with third-party advertisers for interest-based ads.
• To comply with legal obligations and resolve disputes.

3. Data Sharing and Sale

We may share your personal information with third parties for the following purposes:

• Advertising and Marketing: We may share personal data with third-party advertisers, social media platforms, and data aggregators for targeted advertising and promotional campaigns.
• Analytics and Website Improvement: We may share your data with analytics providers like Google Analytics to improve user experience and website performance.
• Bug Tracking and Error Resolution: We may share session data with error and replay services to resolve issues and improve the site experience for others.

You can opt out of the sale or sharing of your personal data by clicking here or on the "Manage data preferences" link available in the footer of our website. You may also use the Global Privacy Control (GPC) to opt out automatically.

4. Payment, Dispute, and Refund Process

Payment Processing: We use a third-party payment processor (Stripe) that complies with industry-standard security measures (including PCI-DSS requirements). This means your payment information is transmitted securely and not stored on our servers.

Dispute and Refund Handling: We may use or share your personal information (including booking details and relevant communications) to address refunds, cancellations, or disputes with charter operators or other third parties. This ensures we can investigate and resolve issues efficiently.

5. User Rights

Depending on your jurisdiction, you have the following rights:

• Access: You can request access to the personal data we hold about you.
• Deletion: You can request that we delete your personal information.
• Portability: You can request a copy of your personal data in a structured, commonly used format.
• Opt-Out: You have the right to opt out of the sharing of your personal data, as well as from targeted advertising.
• Correction: You can request that we update or correct any inaccurate personal information we hold about you.

To exercise your rights, please contact us at help@captainexperiences.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience and provide personalized content. These may include:

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Used for analytics (e.g., Google Analytics).
• Targeting Cookies: Used for personalized advertisements and interest-based marketing.

You can manage your cookie preferences by adjusting your browser settings or by using the Global Privacy Control (GPC) signal to opt out of data sharing.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. You can request deletion of your personal data at any time, and we will delete or anonymize it unless we are required to retain it for legal purposes.

8. International Transfers

Captain Experiences is based in the United States. If you use our services from outside the U.S., you acknowledge and agree that your personal information may be transferred to or processed in the United States or other countries. These locations may have different data protection laws than those in your country. We do not currently rely on specific cross-border transfer mechanisms or similar frameworks. By using our website and services, you consent to any such transfer.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have unintentionally collected data from a child, we will delete it as soon as possible.

10. Data Security

We implement industry-standard security measures, including SSL encryption, firewalls, and intrusion detection systems, to protect your personal information. While we take reasonable measures to safeguard your data, no security system is completely secure, and we cannot guarantee absolute protection from unauthorized access.

11. Privacy Policy Updates

We may update this Privacy Policy periodically. If we make significant changes, we will notify you by placing a notice on our website or emailing you. Please review this Privacy Policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at help@captainexperiences.com