Full Day Private Fishing Charter

When I accepted the trip from CE I didn't notice that in the notes the customer had requested inshore fishing. Normally this wouldn't be a problem but they happened to book on the first day of the mini lobster season opener (by far our busiest day on the water). There are so many boats on the water that going offshore is the only option. I contacted the customer as soon as I realized my mistake and he said that they were easygoing , just wanted to catch fish and that reef fishing would be fine. The day of the trip; The trip was scheduled for a 7:30 departure and around 8:00am the customers hadn't showed up. I called them and they sounded very flustered and confused like they they may have been out a little too late. They eventually showed up a about 8:30. An hour late to a four hour trip. The guys looked to be in pretty rough shape. By this point the wind was picking up and there was a big squall line moving in slowly from the North. I tried to talk them in to canceling but they insisted on going anyway In their review they mentioned "soaking " baits. There was no soaking. We stopped at a spawning site and caught our limit of 2-5lb mangrove snappers in about 30 min. They weren't able to get any of the bigger fish past the sharks (especially while holding the reel upside down). It started getting pretty rough and we made a unanimous decision to head back to the dock before the squall line. Had mentioned that we could work something out with the price since they really only got less that an hour of fishing time in. We got to the dock just as it started to rain. I took payment, and the guys thanked me for everything and ran to their car for cover. They didn't want to hang around for me clean the fish. When running to the car they also mentioned that the would Venmo me a tip which I never received I was very surprised to see a bad review and I really don't think it was deserved. I run a professional operation and rarely have any problems with costumer satisfaction.