Response from Captain Experiences:
Hey Joshua, we’re really sorry to hear about your experience and understand your frustration. It’s concerning that Capt. Justin didn’t provide a clear warning about the rough weather conditions, and we agree that shifting the trip closer to shore without any discussion or refund offer isn’t what you should expect. You deserve an honest, quality experience, and we’ll be following up with Capt. Justin to address this.
We’ve reached out with a discount and would
love the chance to earn back your trust if you decide to give us another shot in the future.