Castillo Watersports with Captain Experiences

Recent Reviews of Castillo Watersports

5.0

based on 1 review

Victoria

Verified Review

Victoria

Verified Review

Our guide and captain were great in Puerto Rico, which is why I’m giving it 5 stars. I do not want our confusing/stressful experience to reflect poorly on the people we actually worked with. Our issues were with the parent company “Captain Experiences.” They were not knowledgeable on fishing license needs; I only asked about fishing licenses to verify what I read on their website because it was a bit contradictory. I was provided the wrong answer by someone at Captain Experiences, and was only given the correct info after I screenshot their website and emailed it to them.

Also, the directions to the pick up location were not clear. Any other fishing tour we have gone on, the captain makes contact prior to the trip to make sure everything is taken care of.

We were given the name of the Puerto Rican company’s owner not the captain and guide. Needless to say, my husband and children were very stressed before we located Franco and Petine (who were great and knew nothing about our issues). Located them at 7:26, with trip starting at 7:30.

My son caught a good sized white marlin and my daughter had a fish get off the hook. Again, Franco and Petine were great. The issue is communication and clarity prior to the trip.

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Response from Captain Experiences:

Victoria, I'm so sorry the service left you lacking. We pride ourselves on being responsive and accurate and it is clear we let you down here. I wish you had brought this feedback directly to us so we could address it and make it right, and we tried calling and texting to discuss more.

You don't need a fishing license in Puerto Rico when fishing with a licensed charter captain, and this is explained in the "Where to buy a fishing license" section of the trip below which states "You're all set! You don't need to buy a license for this trip."

Trip start location is on the trip listing, on the thank you page post-booking, and in the confirmation email, but just in case we also connect you straight to the operator directly so you can get specific guidance from them on exactly when and where to meet. I can't speak to your communication with Jose, but we have run many trips with him and he runs a tight operation.

I'm glad to hear your kids had a great time on the water it sounds like everything with the trip went well, but please reach out if there is anything else we can do from our end to have another opportunity to get you out on the water.

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Potential Target Species

Color-coded seasonality below is based on .

	January	February	March	April	May	June	July	August	September	October	November	December
Blue Marlin	Great	Great	Great	Great	Great	Great	Great	Great	Good	Good	Great	Great
Mahi Mahi	Great	Great	Great	Great	Great	Great	Great	Good	Good	Good	Great	Great
Sailfish	Good	Good	Good	Great	Great	Great	Good	Good	Good	Great	Good	Good
Snook	Great	Great	Great	Great	Great	Good	Good	Good	Good	Good	Great	Great
Tarpon	Great	Great	Great	Great	Great	Great	Good	Good	Good	Good	Great	Great
Wahoo	Great	Great	Great	Great	Great	Good	Good	Good	Not Ideal	Not Ideal	Good	Great
Yellowfin Tuna	Great	Great	Great	Great	Great	Good	Good	Good	Not Ideal	Not Ideal	Good	Good