Response from Captain Experiences:
Esther - thank you for this feedback. We expect the crew to be ready to go when the trip starts and it sounds like this was not the case. Captain Frank and his crew prioritize safety on board their vessel, and it sounds like they wanted to be absolutely sure that they could offer a safe, comfortable experience for your group. I am sorry that the trip did not live up to your expectations. To
make things right, we would like to extend a discount to you for a future trip. Please don't hesitate to give us a shout!
