Response from Captain Experiences:
Hey Brian, we’re really sorry to hear about this frustrating experience. It’s clear that the lack of communication and last-minute changes from Tyler disrupted your day, and that’s unacceptable. We understand how disappointing it must have been to feel like your trip wasn’t valued, especially after booking a private charter. While we know fishing can vary, it’s even more frustrating when the overall experience falls short.
We’ll be addressing this with Tyler and the team
to make sure this doesn’t happen again. We’ve reached out to you directly to make this right, and we’d love the opportunity to earn back your trust in the future.