Response from Captain Experiences:
Hey Timothy, this is Trey with Captain Experiences. I’m sorry to hear the trip didn’t live up to expectations, and I appreciate you sharing your feedback.
Since the big-game bite was slow, Captain Javano offered to switch to bottom fishing, which requires running 5 rods to avoid tangles, so that’s why one was removed. It sounds like there may have been some miscommunication, but I’m glad to hear your group was still able to land
some nice snapper. The crew also noted they offered to clean your fish but were asked to pack them on ice; fish cleaning is included on all trips. And just to clarify, there is a restroom on board where extra life vests are stored.
I’ve reached out to you directly as well, and I’m happy to work with you to make things right.