Response from Captain Experiences:
Hey Cody, we’re sorry to hear the trip didn’t meet your expectations. It sounds like the approach to shark fishing wasn’t what you had in mind, and we understand your frustration with the setup and not being able to keep the one shark that was caught.
We also apologize for the confusion around the tip being mandatory— we do share via text and email that 20% tip is recommended, but we apologize for any confusion.
We appreciate your feedback and have reached out with a discount. We’d love the chance to provide a better experience on a future trip!