Response from Captain Experiences:
Victoria, I'm so sorry the service left you lacking. We pride ourselves on being responsive and accurate and it is clear we let you down here. I wish you had brought this feedback directly to us so we could address it and make it right, and we tried calling and texting to discuss more.
You don't need a fishing license in Puerto Rico when fishing with a licensed charter captain, and this is explained in
the "Where to buy a fishing license" section of the trip below which states "You're all set! You don't need to buy a license for this trip."
Trip start location is on the trip listing, on the thank you page post-booking, and in the confirmation email, but just in case we also connect you straight to the operator directly so you can get specific guidance from them on exactly when and where to meet. I can't speak to your communication with Jose, but we have run many trips with him and he runs a tight operation.
I'm glad to hear your kids had a great time on the water it sounds like everything with the trip went well, but please reach out if there is anything else we can do from our end to have another opportunity to get you out on the water.
